FAQ

On average, the total duration of the experience — from the initial meeting point to landing — is about 1.5 hours. However, we recommend keeping 2 full hours free, as we may occasionally need to wait a bit for optimal wind conditions before takeoff.

If weather conditions don’t allow us to fly, you’ll have the option to either reschedule or receive a full refund of your deposit. Since weather decisions require expertise, only our team of pilots will determine whether it’s safe to proceed or if the flight must be cancelled.

The meeting point is right in front of the Monte Tamaro cable car entrance, located here:
https://goo.gl/maps/8jrUn2uzaM6kKcE58

There are several easy ways to reach us:

• By car
  This is the most convenient option. There’s a large parking area right next to the cable car station.

• By train
  A very practical and affordable option. A direct train departs from Lugano every 30 minutes. Get off at Rivera-Bironico station — the ride takes around 15 minutes. From there, it’s a short and flat 5-minute walk to the cable car, following the clearly marked signs. The train ticket costs about CHF 5 and can be purchased online at www.sbb.ch. If you’re staying at a hotel and have the Ticino Ticket, the train ride is free.

• By taxi or Uber
  The ride from Lugano takes about 25 minutes. Expect to pay around CHF 80 with Uber or CHF 120 with a traditional taxi.

• Footwear
  Trekking shoes are ideal, but sturdy sneakers or running shoes also work well. What matters most is that they’re comfortable and allow you to run smoothly during takeoff.

• Clothing
  We recommend wearing lightweight long pants. During warmer months, shorts are also fine, as long as conditions permit. Always bring a sweater (even in summer!) and a windbreaker, as it can feel up to 15°C cooler in the air than on the ground. If we determine at takeoff that a jacket isn’t necessary, you can easily store it in the rear pocket of the harness.

• Accessories
  We suggest bringing sunglasses — they help protect against both sun and wind during the flight. Helmets and gloves are provided by us.

Yes! There’s space behind the pilot’s harness where you can store a small backpack. Be sure to bring your phone too — at the end of the flight, we’ll upload your photos and videos directly onto your device using a small adapter!

Typical flight times are around 15 minutes for the Standard Flight and about 30 minutes for the Deluxe Flight.

Note: These durations may vary (sometimes significantly) depending on weather, wind strength, and thermal lift conditions.

Unfortunately not. For safety reasons — especially during flight maneuvers and to avoid any risk of dropping items — all personal objects must be stored securely in the rear compartment of the harness before takeoff. Only FlyTicino pilots are authorized to take photos and record video during the flight.

By default, payment is expected in cash (CHF) after the flight. If preferred, we also accept euros, with a fixed exchange rate of EUR 1 = CHF 0.90. Credit card payments are accepted upon request, with an additional fee of CHF 20 per passenger to cover transaction costs.

Once your booking is confirmed, you’re free to cancel at any time, provided you give us at least 15 days’ notice before the flight date. In that case, you’ll receive a full refund of your deposit. For cancellations with shorter notice, please refer to our General Terms and Conditions.

At FlyTicino, we’ve developed a special landing technique where the passenger remains seated, lifts their legs, and gently slides onto a cushion while the pilot runs behind them (click here to watch a video). This approach makes for a smooth and comfortable landing, even suitable for older guests or those with leg issues.